Before you leave...
Take 20% off your first order
20% off
Enter the code below at checkout to get 20% off your first order
Wholesale Policy
Wholesale Terms & Conditions
Last Updated: [Date]
Welcome to Facet Jewels.
These Wholesale Terms & Conditions (“Wholesale Terms”) govern the registration and use of a wholesale account with [Company Name] (“Facet”, “we”, “us”, or “our”) and the purchase of products through our wholesale service.
By applying for a wholesale account and selecting “I agree to the Wholesale Terms & Conditions”, you confirm that you have read, understood, and agreed to these Wholesale Terms.
1. Wholesale Account Eligibility
1.1. Our wholesale service is intended primarily for businesses, retailers, resellers, online sellers, boutiques, jewellery stores, distributors, and other commercial customers purchasing products for business purposes.
1.2. By applying for a wholesale account, you confirm that the information you provide is accurate, complete, and up to date.
1.3. We may request additional information or documentation to verify your business or intended wholesale use.
1.4. Approval of a wholesale account is subject to our discretion. Submitting an application does not guarantee approval.
1.5. We reserve the right to approve, decline, suspend, or terminate a wholesale account where reasonably necessary, including where information provided is inaccurate or the account is being misused.
2. Wholesale Pricing
2.1. Wholesale prices are available only to approved wholesale customers and may differ from our retail prices.
2.2. Wholesale prices displayed on your account are subject to change without prior notice. However, once an order has been accepted and a final invoice has been issued, the prices stated on that final invoice will apply to that order unless otherwise agreed.
2.3. Wholesale pricing may vary depending on product, quantity, customer, promotional arrangements, or individually negotiated terms.
2.4. Wholesale prices do not necessarily include shipping charges, customs duties, import taxes, VAT, or other charges unless expressly stated.
3. Minimum Order Requirements
3.1. Minimum order values and/or minimum quantities may apply to wholesale purchases.
3.2. Any applicable minimum order requirement will be displayed on the website, communicated by our team, or stated on the relevant quotation or invoice.
3.3. We reserve the right to refuse or request adjustment of an order that does not meet the applicable minimum order requirement.
4. Product Availability & Inventory
4.1. Product availability displayed on our website is provided for general guidance and may not always represent our actual physical stock.
4.2. Because wholesale inventory may change rapidly, placing an order does not automatically guarantee that every requested product or quantity is available.
4.3. After receiving an order, we may verify the actual availability of each requested product and quantity before confirming the order.
4.4. Where the requested quantity is unavailable, we may offer a reduced quantity, an alternative product, or another mutually agreed solution.
4.5. A customer will not be charged for products or quantities that are not included in the final confirmed order.
4.6. The final quantity and products supplied will be based on the mutually confirmed order and final invoice.
5. Order Review & Availability Confirmation
5.1. For wholesale orders, we may review the order before issuing a final invoice.
5.2. During this review, we may confirm:
- The products requested;
- Requested quantities;
- Actual available quantities;
- Products that are fully available;
- Products that are partially available;
- Products that are unavailable; and
- Possible alternative products.
5.3. We may provide an Availability Confirmation or similar document showing the requested and available quantities.
5.4. The customer may request changes to the order following the availability review.
5.5. The final invoice will be generated based on the products and quantities finally agreed between the customer and Facet.
6. Order Confirmation
6.1. An order placed through our website, email, WhatsApp, or another communication channel is considered a request to purchase and does not automatically constitute acceptance by Facet.
6.2. An order becomes confirmed when we accept the order and/or issue a final invoice or other written confirmation.
6.3. We reserve the right to correct obvious pricing, product, quantity, availability, or technical errors before accepting an order.
7. Product Information
7.1. We make reasonable efforts to ensure that product descriptions, photographs, dimensions, colours, specifications, and other information are accurate.
7.2. Jewellery products may contain small variations in colour, finish, stones, texture, size, or appearance due to manufacturing processes, photography, lighting, screens, or product batches.
7.3. Such minor variations do not necessarily constitute a defect.
7.4. Where a specific product specification is important to your order, please confirm it with us before placing the order.
8. Payments
8.1. Payment must be made using one of the payment methods accepted by Facet.
8.2. Unless otherwise agreed in writing, orders must be paid in full before dispatch.
8.3. Payment must be received in cleared funds before goods are released for shipment.
8.4. Bank charges, payment processing fees, currency conversion charges, or intermediary bank fees may apply depending on the payment method and destination.
8.5. If the amount actually received differs from the amount stated on the invoice due to bank charges, currency conversion, or other deductions, the customer may be required to pay the outstanding balance before dispatch.
9. Currency & Currency Conversion
9.1. Prices may be displayed in multiple currencies for customer convenience.
9.2. Where a customer's order is placed or invoiced in a currency other than our base/store currency, the applicable exchange rate used for the order or invoice will be determined by the rate available to Facet at the time of pricing, invoicing, or payment, as applicable.
9.3. Currency conversion rates may fluctuate and therefore the amount shown in a customer's local currency may change before the final invoice is issued.
9.4. The currency and total amount stated on the final invoice will be the amount payable for that invoice.
9.5. Any fees charged by banks, payment providers, card issuers, or currency conversion services are the customer's responsibility unless otherwise agreed.
10. Discounts & Special Pricing
10.1. Wholesale customers may receive discounts or special pricing depending on order quantity, customer status, promotional arrangements, or individual negotiations.
10.2. Unless specifically stated, discounts cannot be combined with other discounts or promotions.
10.3. Any special discount agreed for a particular order will be reflected on the final invoice.
10.4. We may offer percentage discounts, fixed-value discounts, product-specific discounts, negotiated pricing, or other promotional arrangements.
10.5. Discounts are not guaranteed for future orders unless separately agreed.
11. Shipping & Delivery
11.1. Orders will be shipped to the delivery address provided by the customer.
11.2. Customers are responsible for providing complete and accurate shipping information.
11.3. Estimated delivery times are provided as estimates only and are not guaranteed unless expressly agreed in writing.
11.4. Delivery times may be affected by customs clearance, carrier delays, weather, public holidays, international shipping conditions, or other circumstances outside our reasonable control.
11.5. Shipping charges will be calculated and communicated according to the destination, package size, weight, shipping method, and applicable service.
12. Customs, Duties & Taxes
12.1. International customers are responsible for understanding and complying with the import requirements of their destination country.
12.2. Unless expressly stated otherwise, customs duties, import taxes, VAT, brokerage fees, clearance charges, and other destination-country charges are the responsibility of the customer.
12.3. Facet is not responsible for delays caused by customs authorities.
12.4. Customers should check their local import regulations before placing an international wholesale order.
13. Inspection of Goods
13.1. Customers should inspect the goods promptly after delivery.
13.2. Any visible damage, shortage, incorrect item, or other delivery issue should be reported to us as soon as reasonably possible, preferably with photographs or other supporting evidence.
13.3. Customers should retain packaging, shipping labels, and other relevant evidence where a shipping or product issue is reported.
14. Returns & Exchanges
14.1. Wholesale purchases are subject to our Wholesale Returns Policy.
14.2. Returns or exchanges may require prior written approval from Facet.
14.3. Customers must not return goods without first obtaining return instructions from us.
14.4. Products returned without prior approval may be refused.
14.5. Where a product is defective, damaged, incorrect, or materially different from the confirmed order, we will review the matter and, where appropriate, offer a replacement, credit, refund, or another reasonable resolution.
14.6. Products that have been altered, damaged, used, worn, or modified after delivery may not be eligible for return unless the issue relates to an inherent defect.
15. Cancellations & Order Changes
15.1. Requests to cancel or change an order should be made as soon as possible.
15.2. Once an order has been confirmed, processed, packed, or dispatched, cancellation or modification may no longer be possible.
15.3. If an order has already been dispatched, the customer may need to follow our applicable returns procedure.
15.4. Custom, personalised, specially sourced, or specially prepared products may be subject to different cancellation or return conditions.
16. Resale of Products
16.1. Wholesale customers may purchase products for legitimate commercial resale.
16.2. Customers are responsible for complying with all laws, regulations, labelling requirements, product standards, tax obligations, and other requirements applicable to their resale activities.
16.3. Customers must not make false, misleading, or unauthorised claims about Facet, our products, materials, origin, specifications, or branding.
17. Product Images & Intellectual Property
17.1. All website content, including product photographs, videos, logos, graphics, text, designs, and other materials, remains the property of Facet or its respective licensors unless otherwise stated.
17.2. Wholesale customers may not reproduce, modify, sell, license, or distribute our copyrighted content without permission.
17.3. Where we provide authorised product images or marketing materials for resale purposes, such materials may only be used in accordance with any instructions provided by Facet.
18. Wholesale Account Security
18.1. Customers are responsible for keeping their wholesale account login details secure.
18.2. Wholesale accounts must not be shared with unauthorised individuals or businesses.
18.3. Customers must notify us if they believe their account has been accessed without authorisation.
18.4. We may suspend or terminate an account where we reasonably believe it has been compromised or misused.
19. Account Suspension or Termination
19.1. We may suspend or terminate a wholesale account where reasonably necessary, including where:
- False or misleading information has been provided;
- The account is being misused;
- Payment obligations are not met;
- Fraudulent or suspicious activity is detected;
- The account is used in violation of these Wholesale Terms; or
- The account creates a material risk to Facet or other customers.
19.2. Termination of a wholesale account does not affect any outstanding payment obligations or rights relating to orders already confirmed.
20. Privacy & Personal Information
20.1. We collect and process personal and business information in accordance with our Privacy Policy.
20.2. Information provided during wholesale registration and ordering may be used to process orders, verify accounts, communicate with customers, provide customer support, process payments, arrange delivery, and comply with legal obligations.
20.3. Please refer to our Privacy Policy for further information about how personal data is handled.
21. Limitation of Liability
21.1. We will take reasonable care in providing our products and services.
21.2. Nothing in these Wholesale Terms excludes or limits liability that cannot legally be excluded or limited.
21.3. We will not be responsible for losses caused by circumstances outside our reasonable control, including carrier delays, customs delays, natural events, governmental actions, payment provider failures, or other events beyond our reasonable control.
21.4. Where permitted by law, Facet will not be liable for indirect or consequential business losses, including loss of profits, loss of sales, loss of business opportunities, or loss of goodwill.
21.5. Nothing in these Wholesale Terms is intended to exclude liability for matters that cannot legally be excluded or limited.
22. Force Majeure
22.1. We will not be responsible for failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control.
22.2. Such circumstances may include natural disasters, war, civil unrest, strikes, government restrictions, customs restrictions, transportation disruptions, major technical failures, pandemics, or significant disruption to suppliers or logistics providers.
23. Changes to These Terms
23.1. We may update these Wholesale Terms from time to time.
23.2. The latest version will be published on our website with the applicable “Last Updated” date.
23.3. Changes will not normally affect orders that have already been confirmed unless required by law or otherwise agreed with the customer.
24. Governing Law
24.1. These Wholesale Terms and any dispute or claim arising from them shall be governed by the laws of England and Wales, unless applicable law requires otherwise.
24.2. The courts of England and Wales shall have jurisdiction over disputes arising from these Wholesale Terms, subject to any mandatory rights or jurisdiction that may apply under applicable law.
25. Acceptance of Wholesale Terms
By creating a wholesale account, you confirm that:
- You are purchasing products for business or commercial purposes;
- The information provided in your wholesale application is accurate;
- You have read and understood these Wholesale Terms;
- You agree to comply with these Wholesale Terms;
- You understand that website inventory may not always represent actual physical inventory;
- You understand that wholesale orders may be subject to availability confirmation before final acceptance; and
- You understand that the final invoice will reflect the products, quantities, prices, discounts, shipping charges, taxes, and other charges finally agreed between you and Facet.
By selecting “I agree to the Wholesale Terms & Conditions”, you acknowledge and accept these terms.
Contact Us
If you have any questions regarding our Wholesale Terms & Conditions, wholesale account, products, orders, or payments, please contact us:
[Company Name]
Email: [Wholesale Email]
WhatsApp: [WhatsApp Number]
Website: [Website URL]
Business Address: [Business Address]
